Water Department
The City of Harvey Water Customer Service Department, located at 15320 Broadway, Harvey Illinois, is open between the hours of 9:00 a.m. and 5:00 p.m., Monday thru Friday. As a courtesy, the office is open every 2nd Monday of each month from 9 a.m. until 7p.m.
Our office can be reached by phone at (708) 210-5300.
Our knowledgeable staff is available to assist you with all water related issues from current water bill payments, service interruption and restoration, billing questions, new service, and final water readings. For payments please call 844-916-1487 or click this link: Water Bill Payment. For water bill inquiries please call 708-210-5300.
The City of Harvey Water Department is divided into two sections: the Customer Service Center and the Pumping Station. Any new residents to the City should contact the Customer Service Center.
Customer Service Center
Harvey Municipal Center
15320 Broadway Avenue
Harvey, IL 60426
708-210-5300
Office Hours:
Monday-Friday: 9:00 a.m.-5:00 p.m.
12:30 p.m.-1:30 p.m. closed for lunch.
New Resident Information:
New Service Application
Application for water service may be made at the Customer Service Center. To apply for service, an owner needs to bring in a signed settlement statement or a recorded deed to the property. Renters need a current lease, signed by both the tenant and the landlord, and a $100.00 deposit. All applicants must bring their valid driver’s license or state identification.
Billing
Water meters are read and billed monthly. Bills are due 15 days from the billing date. A late fee is applied on the 16th day. At the same, time a notice is generated and mailed, informing the customer that their bill is past due and stating the future shut-off date. The customer must respond to the notice before the shut-off date by either paying the bill in full or making payment plan arrangements with a Water Department Supervisor.
Water bills include charges for sewer maintenance and weekly refuse pick-up.
Payment
Payments can be made in person or can be mailed to:
City of Harvey
Water Department
15320 Broadway Avenue
Harvey, IL 60426
General Information
Water customers in the City of Harvey with an old meter in their home or business must contact the Harvey Pumping Station to set up an appointment to have the water meter exchanged with a radio-read meter.
Residents or contractors doing any digging in the City of Harvey must contact the Julie Corporation at 800-892-0123 before digging.
Residents with water meters located inside homes or businesses are responsible for taking care of the water meter located inside their property. It is the responsibility of the water customer to keep the water meter from freezing or getting damaged. Any frozen, damaged or missing meter will cost the responsible party $440.00 to have the water meter replaced.
Home and business owners are responsible for the sewer line from inside property to the City’s main sewer line.
General Services Provided
Residential and commercial water meters readings. Water meter exchanges, installations, and removals. Water turn on and off. Temporary water turn on and off for inspections and repairs. Water main, water valves, fire hydrants, City b-boxes and water vault repairs. Water and sewer line locates for the Julie Corporation. Sewer complaints. City sewer line and catch basin repairs.
Pumping Station 24 Hour Emergency Services
Water Department
Emergency water turn offs, water main and valve leaks, missing vault covers
Sewer Department
Emergency sewer back-up, manhole cover missing and basement flooding
Contact Number:
708-331-0032
