Water Department Information
New Service Application
Application for water service may be made at the Customer Service Center. To apply for service an owner needs to bring in a signed settlement statement after closing on the property or a deed to the property. Renters need a current lease, signed by both the tenant and the landlord, and a security deposit. All applicants must bring their driver’s license or state identification.
Billing
Water meters are read and billed monthly. Bills are due 15 days from the billing date. A late fee is applied on the 16th day. At the same time a notice is generated and mailed, informing the customer that their bill is past due and stating the future shut off date. The customer must respond to the notice before the shut off date by either paying the bill in full or making payment plan arrangements with a Water Department Supervisor.
Water bills include charges for sewer maintenance and weekly refuse pick-up.
PAY ONLINE*
Click this PAY ONLINE NOW link to get started. The first time you will register; after that, payments are an easy 3-step process.
PAY BY SMART PHONE OR TABLET*
Download “PSN Payments” from the App Store® or Google PlayTM. TIP: Go online the first time to create your payer profile.
PAY BY PHONE*
Call toll-free 877-885-7968. Make sure to have your bill handy to provide your customer account number.
PAY BY MAIL
Send check to
By paying online, mobile or calling:
- Online bills are FREE. Convenience fees apply to payments: $1.00 for eChecks and eSavings and 2.75% (+50¢ if under $100) for credit and debit cards.
- You can pay immediately, schedule a payment or set up Auto-Pay for the amount of your bill.
- You can print receipts, view past payments, see status of payments, stop Auto-Pay (online only).
VIEW BILLS OR AMOUNT DUE ONLINE
Click here to view your bill or balance due. You need to register the first time in order to view your bill and receive notifications when your bills are ready.
Help us save money and resources; please consider opting out of receiving paper bills.
HELP
If you need assistance with viewing your bills or paying online, call PSN at 866-917-7368. If you have questions on the amount of your bill or need service, call the City Office at 708-210-5300.
We use Payment Service Network to process our payments and post bills. PSN has been certified as maintaining the highest level of security as required by the credit card industry.
